All of TimesOrigin.com watches comes brand new from the manufacturer. This means you get the full benefit of the manufacturer's warranty. Each watch we shipped will be equipped with a “Return Void if removed” security seal. Therefore, before you try on your watch, please ensure it is the right watch that you’ve ordered and it is absent from any Out of Box defects. Most importantly, please check if this watch fully satisfied you. Once you’ve removed the security seal, wear or modify your watch, it will not be returnable and is solely subject to the warranties provided by the manufacturers. If you find that there is something not right with your timepiece or it does not meet your expectation, please refers to our return policy below:

For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:

1. Notify us through e-mail at returns@timesorigin.com within 3 days from the time you’ve received the item (from the time of signature of receive recorded on the FedEx airway bill).

2. Specify the following details in your e-mail:
   - date and time you received the watch
   - Order Number
   - brand and model number
   - prefer replacement or refund
   - reason for the Replacement or Refund

3. Obtain a "Return Merchandise Authorization (RMA)" from TimesOrigin.com via email
   (please note that no return will be accepted without a RMA from TimesOrigin.com).

4. Write the RMA on your return-shipping label.

5. All returned item must be in new and unused condition. It must also comes with the security seal well attached with the watch and unbroken. "New and unused" means that there are no scratches, marks, cracks, dents, dirt or blemishes on the watch or the watch band. There should be no sign of wear and the watch must not have been re-sized, with case opened or altered in any way. It is difficult to wear a watch, even for a short period, without scratching or blemishing it in any way. Therefore, please do not wear the watch if you think you might return it. We are sorry that we do not accept any return watch with indication that it has been used. It will be returned immediately at the customer’s cost and no refund will be granted.

6. All original packaging materials, un-used and un-filled warranty cards and instruction booklets, watch tags, removed links must be returned, and should remain the same condition as we shipped to you. Free Gifts must also be returned in saleable condition or it will be billed to the customer for the full retail value of the item.
   
   

7. “Special Order” items are not returnable or exchangeable. “Special Order” items are not part of our usual stock and as such it has to be specifically ordered specially for you. For that reason, these items are exempted from return or exchange except if it is found to be out of box defect. You will be notified prior to shipment if your item is considered to be a "Special Order" item.

8. Return shipment and freight charges will be the responsibility of the customer. The return MUST use FedEx prepaid or postal mail prepaid and insured for the FULL PURCHASE PRICE of the watch and sent to:
   
   ONLINE VENTURE (TimesOrigin.com)
   56-55, Block P-1,
   Taman Teratai Mewah,
   Jalan Langkawi, Setapak,
   53000 Kuala Lumpur,
   MALAYSIA.
   Attn.: Returns Department

Note:
TimesOrigin.com Is Not Responsible For Any Watch Returned For Replacement/Refund That Is Not Returned In The Manner Set Forth Above.

Return for Credit

In addition to the policy above, if you are returning the watch for credit, please note the following charges will apply:

1. Restocking fee of 10% or min $30 whichever higher
2. Insured shipping charges
3. Insured return shipping charges (only apply if you use our FedEx account for return shipment)

How it is calculated:
Total Refund : you will receive
= Watch Price + Shipping Cost – Restocking Fee – Insured Shipping Charges

Return for Exchange

In additional to the policy above, if you are exchanging the watch, please note the following:

1. Please inform us via email in advance the specific watch model that you would like to exchange to, we will then inform you in return if the watch model is available in stock for ready exchange
2. All watch exchange must be of equal or to a higher dollar value
3. If you choose a higher dollar value watch, you will need to top-up the dollar difference
4. If you prefer to exchange to a lower dollar value watch, no refund will be given for the dollar difference
5. Restocking fee of 5% or min $25 whichever higher
6. Insured shipping charges
7. Insured return shipping charges (only apply if you use our FedEx account for return shipment)

Cancel Order

All order cancellation must be informed via email to us within 24 hours after you’ve placed your order. Kindly provide us your Order ID for reference. You will then receive an email confirming your order cancellation. We will not be able to accept order cancellation after the 24-hours period; this is highly due to all orders will be shipped out right after the 24-hour of order received. All after 24-hour order cancellation will be treated as return item and terms will be the same as “Return for Credit”.

Change Shipping Address

All change to the shipping address must be informed via email to us within 24 hours after you’ve placed your order. Kindly provide us your Order ID for reference. You will then receive an email confirming your order cancellation. We will not be able to accept order cancellation after the 24-hours period; this is highly due to all orders will be shipped out right after the 24-hour of order received. All after 24-hour order cancellation will be treated as return item and terms will be the same as “Return for Credit”.

For any enquiries about the refund and/or exchange, feel free to contact us at returns@timesorigin.com.